Privacy Policy

Effective Date: 25 June 2024

Introduction

Welcome to Oqlous AI. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes what information we collect, how we use it, how we secure it, and your rights regarding your data.

1. Information We Collect

To provide seamless integration and intelligent automation features, we collect and store the following types of information:

a. Account and Authentication Data

  • Basic user information (name, email address, organization)
  • Login credentials and authentication tokens for accessing integrated platforms

b. Connected Application Data

  • Access tokens and API credentials for third-party applications you connect (e.g., Jira, Zendesk, Trello, Asana, email clients)
  • Metadata about the connected accounts

c. Project & Communication Data

  • Project details, tickets, issues, and related metadata fetched from integrated project management tools (e.g., Jira, Asana)
  • Email content, headers, and metadata from connected mail clients (subject, sender, recipients, timestamps, attachments)
  • Data fetched via APIs from integrated platforms (e.g., Zendesk tickets, project tasks, comments, status updates)

d. Usage and Interaction Data

  • Logs of user interactions with the application (actions, timestamps, error logs)
  • Chat records and queries within the application, including data fetched from integrated APIs

2. Use of Cookies

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication status
  • Enhance user experience and enable core website functionality

You may adjust your browser settings to decline cookies, but some features of our Service may not function properly as a result.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To authenticate you and authorize access to integrated applications
  • To fetch, display, and manage your project data, emails, and tickets within our Service
  • To automate workflows, generate reports, and provide intelligent recommendations
  • To send you notifications, alerts, and updates as per your preferences
  • To improve our Service, monitor performance, and fix issues
  • To comply with legal obligations and ensure security

We do not use your data for any machine learning model training or analytics purposes. Your data is not used to improve or train AI systems, nor is it shared with third parties for analytics or advertising.

4. How We Share and Disclose Information

We do not sell or rent your personal information. We may share your data only in the following cases:

  • With trusted third-party service providers, only as necessary for hosting, analytics, or integration purposes, and always under confidentiality agreements
  • If required by law, legal process, or to protect the rights, property, or safety of our users or others
  • In connection with a merger, acquisition, or sale of all or part of our assets (with notice provided to you)

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure storage of access tokens and credentials
  • Regular security reviews and audits
  • Strict access controls within our organization

6. Data Retention

We retain your data only for as long as necessary to:

  • Provide you with the Service
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or update your personal information
  • Revoke access to integrated applications at any time
  • Request deletion of your data
  • Contact us with questions or concerns about your privacy

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website/app and updating the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Oqlous AI
Email: founders@oqlous.com
Phone: +91 99950-74464

By using our Service, you agree to this Privacy Policy.